Shipping & Returns
Our delivery fees are a flat $12 for orders up to $50 within Australia. For orders $50 or over (excluding shipping) within Australia shipping is free.
If you would like your order quicker we offer Australia Post Express Post at a flat rate of $15. We will ship your order within one business day and your order will be received within 1 to 2 days.
To ensure your order arrives safely and securely we require Australia Post to get a signature on delivery. If you don't want this option and are happy for Australia Post to leave your order in a secure location at your address then enter 'Authority to Leave' with instructions in the 'Add a note' box.
We'll then make sure that Australia Post leaves the order for you. Note that Australia Post use their discretion with deliveries and if there's nowhere secure to leave the order, they may take the order to the Post Office, so please be specific with any instructions. If you change your mind after the order is shipped, you can always update your shipping preferences with the 'MyPost' portal provided by Australia Post.
Please note that if you select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen.
Return & Exchange Policy
Change of mind:
Mother Nature & You happily accepts returns if you change your mind as long as the product has not been used and it is still in the original packaging. A refund will be issued once the returned item is received. Please contact us within 14 days to receive your refund for returns.
Faulty Items / Damaged Goods:
In accordance to Australian Consumer guidelines, Mother Nature & You will always replace or repair any fault items or if your item has been broken in transit. If the item cannot be replaced we will issue you with a refund. Please contact us within 48 hours.
Conditions of return, if applicable:
Our Customer Service Team must authorise any goods prior to their return for exchange.
Please include a copy of the invoice and an explanation for return with all returned products.
Products must be returned in original packaging within 14 days from the time of return request.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by Australia Post as proof of damage.
The customer will pay return freight in circumstances of incorrect ordering or cancellations after dispatch.
Mother Nature & You will pay return freight on items sent by us in error unless the customer agrees to purchase the item/s.
Return stock will not be refunded where poor packaging by the customer results in goods being broken in return transit.
Only unused, faulty items may be refunded or exchanged.